Privacy Policy

Our Commitment to Your Privacy

At Pets Forever Cremation, we treat your privacy with the same respect and care as we do for the families and pets we serve. This Privacy Policy explains how we collect, use, store and protect your personal information. By using our services or submitting information through our website, you agree to the terms set out below.

Information We Collect

We may collect personal details that you provide when:

• Completing our booking or enquiry forms

• Speaking with us by phone or email

• Using our website

This may include your name, address, phone number, email, and details about your pet.

How We Use Your Information

We use your information solely to provide our cremation services and support, including:

• Contacting you about your enquiry or booking

• Arranging cremation and memorial services

• Responding to your questions and providing guidance

• Keeping accurate records for legal and service purposes

We will never sell or share your personal information with unrelated third parties.

Storing and Protecting Your Information

Your information is stored securely, with measures in place to prevent loss, misuse, or unauthorised access. Only authorised members of our team, directly involved in providing services, have access to your details.

Sharing Your Information

In some cases, we may share necessary information with:

• Veterinary practices (if you choose collection from a clinic)

• Memorial product suppliers (if you select urns or keepsakes)

This is only done with your consent and for the purpose of fulfilling the services you request.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections if any details are inaccurate

• Ask us to remove your information when it is no longer required for service or legal purposes

To make a request, please contact us using the details provided below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Phone: 0433 031 015

Email: kim@petsforevercremations.com.au

Address: 65 Castle Hill Dr, Murrumba Downs QLD 4503

Updates to This Policy

From time to time, we may update this Privacy Policy to reflect changes in our services or legal requirements. The most current version will always be available on our website.